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Technology Services
ABOUT US
MISSION STATEMENT
"To support our students, staff, and the community in the appropriate use of technology as we learn, teach, and grow as part of a 21st-century global community."- Provide and maintain a secure, reliable high-speed network to access and store data
- Provide prompt, professional support and service to all users
- Continuously improve our knowledge, our systems, and our services through training, collaboration, and feedback
- Identify and respond to changing needs of the county programs and districts through fiscally responsible innovation and collaboration
Meet our Technology Team!![]()
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Chris Osborne
Director, Technology Services 530-822-2962 Chris Archuleta
Network Manager 530-822-2975 Danny Menendez
Coordinator II, Data Systems 530-822-2980 Maria Carbajal
Student Information Systems Manager 530-822-2966 |
Chase Flores
Tech. Support Specialist II 530-822-2964 Brandon Moon
Tech. Support Specialist 530-822-2967 Brandi Burnsed
Tech. Support Specialist 530-822-2963 Help Desk
530-822-2999
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RESOURCES
Guides & How To's![]()
How-To Center
Find step-by-step guides and helpful resources to solve common IT issues below.
Catapult EMS - Update Contact Info (Web Browser)
Catapult EMS - Update Contact Info (Mobile)
Office 365 Migration Guide (PDF)
Frequently Asked Questions![]()
Frequently Asked Questions (FAQ)
1. How do I reset my password?
If you know your current password, you can reset your password by following these steps:
LINK TO HOW TO.
If you forgot your password or are unable to login, contact the IT helpdesk at (530) 822-2999.
2. How do I submit an IT support ticket?
Go to our IT Support Ticket System at www.mytechdesk.org.
Log in with your staff credentials and fill out the required information.
You can track the status of your ticket through the same system.
3. How can I connect to the school network from home?
Follow the steps using the link below:
VPN Setup Guide.
Follow the step-by-step instructions provided in the guide to establish a secure connection.
5. How do I access my email on my mobile device?
Refer to our Mobile Email Setup Guide for instructions on setting up your email on both Android and iOS devices.
If you face any issues, contact IT support for help.
6. What should I do if I suspect a phishing email?
Do not click on any links or open attachments in the email.
Forward the suspicious email to security@sutter.k12.ca.us.
7. How do I access the shared drives and resources?
Ensure you are connected to the school network (or via VPN if remote).
Open File Explorer and navigate to the appropriate shared drive.
If you do not have access, submit a request through mytechdesk.org.
9. How can I add a printer to my computer
Create a ticket and include the location of the printer along with make and model of the printer if known.
13. Who do I contact for urgent IT issues?
For urgent IT issues, contact the IT helpdesk at (530) 822-2999.
Need More Help?
If your question is not listed here, please contact our IT helpdesk at (530) 822-2999. We are here to assist you!
Application Assistance Directory![]()
| Application | Primary Contact | Backup Contact | Phone/Email |
| Condeco | Danny M | ||
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Clever
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Danny M | ||
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Asset Panda
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| SFAX | Danny M | ||
| Aeries | Maria C | ||
| MyTechDesk | |||
| Duo | Chris A | ||
| Ecape | |||
| Laserfiche | |||
| Email Accounts | |||
| Faronics Insight Owl | Chase F | ||
| Mitel | Chris A |
